Terms + Conditions
Turn around time
Our standard turnaround time is currently 7-10 business days from the time the deposit is paid and art approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service or speciality inks.
Turn time on larger orders (500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see Drop-Dead-Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Hannaman Creative Studio, LLC will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Rush Orders
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
5 Day Turnaround = 30% of Order
4 Day Turnaround = 40% of Order
3 Day Turnaround = 50% of Order
2 Day Turnaround = PLEASE CALL
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Hannaman Creative Studio, LLC will not be held responsible for shipping issues once your order has left our facility.
Deposit & Payment
We accept cash, checks, ACH, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). We do require payment in full before any garments are ordered, unless agreed upon by both parties. If you are paying by check, please send immediately upon approving your quote in order to avoid a delay in receiving your order.
Under/Over Run Allowance
Custom printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Hannaman Creative Studio, LLC will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.
Standard Under/Over Allowance: 3%
Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
Artwork Creation & Ownership
All artwork created by Hannaman Creative Studio, LLC is the sole property of Hannaman Creative Studio, LLC. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by Hannaman Creative Studio, LLC is owned by you or its rightful owner, not Hannaman Creative Studio, LLC. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art Preparation
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Hannaman Creative Studio, LLC. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of Hannaman Creative Studio, LLC, although the artwork itself, is still your property.
Art Approval
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
Hannaman Creative Studio, LLC will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Garment Subjectivity
Hannaman Creative Studio, LLC will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
Order Minimums
Our current minimum order is 12 garments per image. For example if you order 12 garments you must have the same image(s) printed on all of the garments to meet the minimum. If you want a single different image on each of the 12 garments you would not meet the minimum order.
Manufacturer Defects
Hannaman Creative Studio, LLC is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 3% extra of each size to avoid the possibility of the aforementioned issues.
Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar, and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend for Plastisol prints to be washed inside out and tumble dry low. All goods should be washed before wearing.
Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Ink Color & Pantone Matching
Due to the nature of screen printing inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Ink Color Change Minimums
Orders that have changes of ink colors on 1 location will be charged $10 per change per location.
Drop-Dead-DAte
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify us immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
Printed Sample Policy
Hannaman Creative Studio, LLC offers printed sample at your request for larger orders or orders utilizing specialty inks. A printed sample will cost
$50 per color.
Checking Your Order
Please check your order and notify us of any problems within 48 hours of delivery. We will not be responsible for order errors after 48 hours.
Custom vs Contract Orders
We define custom orders as orders in which we are procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although they apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 5% under allowance per location being printed.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
Blank Apparel Orders
We do not sell blank apparel in bulk. Single blank samples are available for purchase upon request if you wish to confirm a garment's specs before placing your print order.
Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Twitter. Please be sure to notify us when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If we are not notified, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
With the current nationwide shortages and constant price rises, Quotes or estimates are good for 7 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Cancellation
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
After Hannaman Creative Studio, LLC has ordered blank garments: 15% plus return shipping costs to our vendor (TBD)
After Hannaman Creative Studio, LLC has received and sorted blank garments, but before printing: 25%
Returned Checks
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Holidays
Hannaman Creative Studio, LLC will observe many holidays throughout the year. These days will not count as production days towards turnaround times. They include but are not limited to:
Christmas Eve thru New Year
Memorial Day
July 4: Independence Day
Labor Day
Thanksgiving Day & Black Friday
Questions
If you have any questions regarding our Terms & Conditions, please email Marcus@HannamanCreative.co before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Hannaman Creative Studio, LLC reserves the right to change its Terms & Conditions at any time without notice.